1 – DELIVERY

1.1

We operate on a Delivered Duty Paid basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the products in your order.

1.2

In order to offer a premium courier service DHL will ship all orders to European and international destinations. Exclusions may apply. Orders cannot be delivered to PO boxes or postal codes.

1.3

The order will be delivered to the address provided at the time of purchase.

1.4

Once your order has been dispatched, we will email you a tracking number so you can follow your order.

1.5

Delivery to european destinations:
Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.
Orders will arrive within 3-5 working days, outlying areas may take longer. Allow up to 10 working days for delivery to Greece and Greek Islands.
We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis.
Delivery to international destinations:
Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.
Orders will arrive within 5-7 working days, outlying areas may take longer.
We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis.
Please note for orders delivered to Belarus, we can, deliver to Minsk airport only.

1.6

Delivery times may vary depending on the model ordered. Exceptional delays may occur due to unforeseen events. At the latest, orders will be delivered within thirty days from the date the order is placed. In the unlikely event that your delivery time exceeds 30 days, you may cancel your order.

2 – RETURNS

2.1

All of our products are handmade and tailor-made. Therefore, slight differences can be noted between versions of the same model.

2.2

If there is a faulty on a product upon delivery, or within thirty days from the date of delivery, please contact us.

2.3

Returns are subject to conditions and must correspond to a manufacturing defect.
Defects on a product caused by wear and tear or accidents related to its use by the dog will not be accepted, or will be subject to conditions. Modified or altered products cannot be returned.