These conditions of sale are concluded on the one hand by the company COUSSINET with a capital of € 1,000 whose head office is located at 55 zone ZAC le Domaine du Moulin – 34380 Saint-Martin-de-Londres – FRANCE, registered in the Register of Montpellier Business and Companies under the number 884 426 586, hereinafter referred to « COUSSINET » and managing the COUSSINET website ( and, on the other hand, by any legal person wishing to proceed to a purchase via the Coussinet website ( hereinafter referred to as “the customer » or « you ».



By using and/or placing an order, you agree to be bound by the terms and conditions set out herein (the “Terms”). Please read our Terms and Conditions carefully before placing any orders on


In order to shop on, you must be at least 18 years old and not under guardianship.


The COUSSINET website only offers products that we have in stock and that are published on The inclusion of these products does not mean that they will be available at any time. We reserve the right to discontinue any product at any time.


We may modify the Terms and Conditions from time to time. The version of the Terms that will apply to your order will be those on at the time you place your order. If you do not agree to any change to the Terms and Conditions then please immediately stop using the website.


The photographs are as faithful as possible but do not bind the Seller.


We recommend professional dry cleaning for all our products. COUSSINET expressly disclaims all responsibility in the event of non-compliance with the washing and maintenance recommendations.


The prices displayed on are prices in Euros (€) or American Dollars ($), include the statutory Value Added Tax and include a delivery charge. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified. If the customer wishes to contact Coussinet, he can do so either by post at the following address: 55 zone ZAC le Domaine du Moulin – 34380 Saint-Martin-de-Londres – FRANCE; either by email to the following address:


Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fullfil your order, we will let you know as soon at the earliest chance. If we have already sent payment for this order, we will attempt to refund the applicable amount using the same method used to make the payment. Sometimes alternative arrangements may be necessary, in which case our Customer Service representatives will contact you to settle the refund.



COUSSINET will take the greatest of care to be as accurate as possible when receiving and dispatching orders. We always endeavour to deliver your order to a residential address, post office or pick-up location. Please note, we only ship to home or office addresses and not to P.O. box addresses.


COUSSINET will dispatch the approved orders as quickly as possible and in the order that they have been received.

Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events.


Orders are delivered by DHL. COUSSINET can provide the customer with the tracking number of their package by e-mail. Transport risks are the responsibility of the purchaser from the moment the items leave the premises of Coussinet. The customer is required to check in the presence of the attendant or the deliverer the condition of the packaging of the goods and its content on delivery. In the event of damage during transport, all protests must be made to the carrier within three days of delivery.


If your order does not arrive by the scheduled date, please contact us here.


In accordance with Article L121-20 of the Consumer Code, the Purchaser has a period of fourteen working days to return, at its expense, the order he has made, if for one reason or another, it does not give him satisfaction. This period runs from the day of receipt of the order.


6.1 Credit card or debit card via STRIPE

You can enter your payment details at the time that you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will be immediately reserved on your card but will not be debited until the goods have been dispatched. COUSSINET reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

6.2 – Others

Please note, we do not accept cash, bank transfer or cheques.


All intellectual property rights, such as trademarks and copyrights on the COUSSINET website remain with COUSSINET and its subsidiaries or licensors. Any use of the COUSSINET A website or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of COUSSINET.


In the event there is a conflict between this English version of the Terms and Conditions and a French version, the French version shall prevail.


These terms and conditions are subject to French law. For all disputes or litigation, the competent court will be that of Montpellier – FRANCE.